• Part time until I graduate from all the associate degrees. (20-26 hours/week)

2005–Present            Tallahassee Community College      Tallahassee, FL

• Technical Certificate in Help Desk/Technical Support (2008)
• Associate in Science in Help Desk/Technical Support (working towards -- expected graduation: 2011)
• Associate in Science in Information Services Technology (working towards -- expected graduation: 2011)
• Associate in Science in Computer Programming (working towards -- expected graduation: 2012)

2001–2004                 Lively Technical Center                   Tallahassee, FL

• Network Support Program
  
• General Office Clerk Certificate (2001)
  
• Computer Support Specialist Certificate (2002)
  
• Network Support Help Desk Certificate (2003)
  
• TCP/IP Course (2004)
  

1996—2001                 Lincoln High School                       Tallahassee, FL

• High School Diploma (2001)

Jan 2009 –- Present                 Tallahassee Community College     Tallahassee, FL
Title: Workstudy to OPS
Duties include: Helping with bar-b-qs and other events, Database Design and Administration, InfoPath Design, and publishing forms and/or databases to the college website as needed and when instructed. Additionally I have been also working reception as needed.

Aug 2008 –- Dec 2008 Tallahassee Community College Tallahassee, FL
Title: Workstudy
Duties include: Receptionist related duties such as answering phones, entering data into word documents and excel spreadsheets, taking messages, answering questions from walk-ins.

Jul 2008 –- Jul 2008     Byerly Diversified, Inc.                   Tallahassee, FL
Title: IT Field Technician (On Call Basis)
Duties include: Installing a Linux Server on a Dell box for one of their clients, and inspecting recalled Sony laptops for defects.

2008–-2008                 Florida Commission                      Tallahassee, FL
Title: OPS Law Clerk Pos. No. 72901253
Duties include: Filing, Stapling, Copying, Faxing, Sorting Mail, Data Entry, Analyzing Databases, and Fixing Errors in the Databases

2008–-2008                 Tallahassee Community College     Tallahassee, FL
Title: Workstudy
Duties include: Proctor the IC3 Certification Test, Shipping supplies to other campuses., Filing papers, Data Entry and Retrieval from a Mainframe, Collating, Fixing Printer Jams, Loading paper in the printer.

2006–-2007                 Tallahassee Community College     Tallahassee, FL
Title: Computer Lab Assistant
Duties include: Be the first resource at the help desk for students who use the lab to prepare their homework; troubleshooting with login, Microsoft applications, and similar issues; Fixing printer jams; Loading paper in the printer.

2005–-2005                 Easter Seals                                 Tallahassee, FL
Title: Computer Basics Instructor
Duties include: In charge of keeping computers running, Teaching basic level math, English, and other elementary level skills to clients using computer software., and Assessing their client’s progress and submitting case notes to my supervisor reflecting the progress of the clients.

2001–-2001                         Tallahassee Community College/DOE Tallahassee, FL
Title: Printshop Assistant
Duties include: Marrying paper, Holepunching large stacks of paper, Binding paper, Printing in mass production mode.

2001–-2001                         Tallahassee Community College/FAMU   Tallahassee, FL
Title: Library Assistant
Duties include: Attending circulation desk, Servicing computers and removing alien software, Shelving

2005–-2005                 Tallahassee Community College                    Tallahassee, FL
Title: Computer Lab Assistant
Location: TCC Computer Lab
Duties include: Be the first resource at the help desk for students who use the lab to prepare their homework; troubleshooting with login, Microsoft applications, and similar issues; Fixing printer jams; Loading paper in the printer.
Additional Info: I was required to do 20 hours of volunteerism in that computer lab as a requirement for a class I was taking. The following semester they hired me as OPS.

2002–-2003                 Leon County Schools                    Tallahassee, FL
Title: Externship
Location: Adult Continuing Education in the Department of Network Services
Completed as a requirement of the NSP at Lively Technical Center

1998–-2005                 Leon County Public Library            Tallahassee, FL
Title & Location: Volunteer at Media Department
Duties include: Shelving, Cleaning Tapes, Assisting in Classes
Additional Notes: 176 hours and 30 minutes of volunteer time put in over the span of the years listed above. Only occurred during summer between June and August of each year.

• Web Design (familiar with HTML, CSS, JavaScript, and PHP)
• Web Hosting (familiar with cPanel/WHM, Fantastico, Red Hat 9, and Fedora)
• Linux (have used Ubuntu, Fedora, and Redhat 9)
• Network Support (system utilities: Tweak UI; administrative tools: Event Viewer, Computer Management & Performance Monitor)
• Remote Access Clients (telnet, ssh2, ftp, http, smtp, & pop3 clients)
• Microsoft Windows (95, 98, ME, NT 4.0, 2000, XP, 2003, and Vista)
• Macintosh (OS X Tiger, and Apple IIGS)
• Microsoft Office 95-2007 (Word, Excel, PowerPoint, Access, Binder, Front Page, Organization Chart, and Outlook)
• Troubleshoot environments relating to: Internet Explorer, Outlook/Outlook Express, Linksys Wireless-G router configurations, 3com router and switch configurations
• Installation of software on windows systems
• Network security maintenance without compromising end-user productivity
• Setup clients, services, protocols, & adapters for communication between nodes on a network
• Miscellaneous (creating batch files, configuring and saving mmc consoles, etc.)
• Computer Programming (batch file programming, and learning C++)

• Clerical (answering phones, filing papers, making copies, scanning, faxing, printing, collating, communicating with customers and co-workers, stapling, hole punching, etc.)
• Locksmithing

• Certified Locksmith by the Big Bend Locksmith Association
• Internet and Computing Core Certification (IC3)
• Florida Ready to work certification
• Driver's License (Learner's Class E)

• English (write, read, and speak)
  
• Spanish (write, read, and speak)
  
• Portuguese (speak only (semi-fluent))
• German (understand but don’t speak)