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Norbert Schlottmann

837 Eagle View Drive 524-7741

http://www.galaxywebs.com
Tallahassee, FL 32311 galaxywebs@live.com http://www.norbertschlottmann.com
Objective: To obtain a part time position within an organization that will allow me to utilize my computer networking, help desk, and technical support skills.
Computer Skills:
  • Web Design (HTML, CSS, JavaScript, PHP)
  • Web Hosting (cPanel/WHM, Fantastico, Red Hat 9, Fedora, Cent OS)
  • Network Support
  • Remote Access Clients
  • Network security maintenance without compromising end-user productivity
  • Microsoft Windows from 95 & NT to current
  • Microsoft Office 95-2007
  • Info Path Design
  • Database Design and Database Administration
  • Installation of software on windows systems
  • Troubleshoot environments relating to: Internet Explorer, Outlook/Outlook Express, Linksys Wireless-G router configurations, 3com router and switch configurations
  • Setup clients, services, protocols, & adapters for communication between nodes on a network
  • Computer maintenance
  • Configuring and saving mmc consoles
  • Servicing computers and removing alien software
  • Installing a Linux Server on a Dell box for one of their clients
  • Inspecting recalled Sony laptops for defects.
  • Basic Computer Programming
  • Publishing forms and/or databases to the web site as needed and when instructed
  • Data Entry and Retrieval from a Mainframe
  • Help desk related activities such as answering questions in person and over the phone related to hardware, software, and login issues.
Management/Leadership Skills
  • Preparing reports in a timely manner.
  • Chaired a committee in my college’s Student Government Association.
  • Helping with coordinating events.
  • Coordinated freelance projects
Other Skills:
  • Clerical & Reception (answering phones, answering questions from walk-ins, taking messages, filing papers, sorting mail, making copies, scanning, faxing, printing, collating, communicating with customers and co-workers, data entry into Word and Excel documents, stapling, hole punching, etc.)
  • Proctor the IC3 Certification Test
  • Shipping supplies to other campuses
  • Teaching basic level math, English, and other elementary level skills to clients using computer software, and assessing their client’s progress and submitting case notes to my supervisor reflecting the progress of the clients.
  • Locksmith (trained for non-automotive locks only)
  • Print shop Skills: Binding and Marrying paper, Hole punching for mass production, Printing for mass production
  • Attending circulation desk at a library
  • Shelving books/magazines
  • Cleaning Video Tapes
  • Assisting in Classes
Certifications:
  • Internet and Computing Core Certification (IC3), 2008
  • Florida Ready to work certification's
  • Learner's License (Class E), 2004 w/ exp. 2010
Languages:
  • English (write, read, and speak)
  • Spanish (write, read, and speak)
Education:

Florida State University                                                                             Tallahassee, FL

  • B.S. in Management Information Systems, expected graduation: May 2015

Tallahassee Community College                                                                             Tallahassee, FL

  • Associate in Arts General Transfer, expected graduation: July 2012
  • Associate in Science in Information Services Technology, expected graduation: Dec. 2010
  • Associate in Science in Help Desk/Technical Support, Dec. 2009, Presidents list, Dean’s list, Phi Theta Kappa international honors, 3.41 GPA, and 73 Semester Credits.
  • Technical Certificate in Help Desk/Technical Support, April 2008, Deans list, Phi Theta Kappa international honors, 3.51 GPA

Lively Technical Center                                                                                           Tallahassee, FL
Network Support Program

  • TCP/IP Course, 2004
  • Network Support Help Desk Certificate, 2003
  • Computer Support Specialist Certificate, 2002
  • General Office Clerk Certificate, 2001
Employment:

Galaxy Webs Freelance Network                                                                            Tallahassee, FL
CEO & Freelancer

Tallahassee Community College                                                                             Tallahassee, FL
Work study
Departments: Campus Life, 2009-Present; Intramurals, 2008; Economic and Workforce Development, 2008

Byerly Diversified, Inc.                                                                                            Tallahassee, FL
IT Field Technician (On Call Basis)

Florida Commission on Human Relations                                                             Tallahassee, FL
OPS Law Clerk Pos. No. 72901253

Tallahassee Community College                                                                             Tallahassee, FL
OPS Computer Lab Assistant
Department: Academic Computing, 2006-2007

Easter Seals                                                                                                               Tallahassee, FL
Computer Basics Instructor, 2005
Volunteer History:

Tallahassee Community College                                                                             Tallahassee, FL
Computer Lab Assistant/Internship, 2005
Location: Academic Computing
References: Available Upon Request
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Resume Exipiration Date: 5/1/2010
Website Last Updated: 4/9/2010
Current Date: 09/04/2010

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